Frequently Asked Questions
Answers to your burning questions, should you have any other questions, please reach out to us via a Call, Whatsapp, Email, Instagram, or Facebook.
We source bovine (cattle) hides directly from suppliers and process them at South Africa's leading tannery. Depending on the product line, we use a mix of finishes: oil-finished leather (Hazelnut, Walnut) that softens and darkens with use, buffed leather with a sanded matte finish, and pigmented, top-coated leather for our darker and brighter colours, which stays more uniform and resists marking.
Step 1: Add the item you want to your cart.
Step 2: Enter your details. We recommend using a daytime address, like your workplace, since deliveries arrive between 8am and 5pm.
Step 3: Pay securely through Yoco with any Visa or Mastercard, or choose EFT and use your order number as reference.
Step 4: Once payment clears, we process and package your order and ship it with The Courier Guy. You'll get a tracking number by email as soon as it ships. Delivery usually takes 48–72 hours after shipping (longer for rural areas), and we aim to ship within 2–7 days of receiving your order, depending on stock availability.
Leather is a natural material and will age and change colour over time, from weather, the natural oils in your skin, and everyday use. It isn't waterproof or stain-resistant, so a little care goes a long way. See our full leather care guide for detailed instructions.
Card payments through Yoco (Visa and Mastercard, debit or credit), and EFT. EFT instructions are shown at checkout.
We take custom orders for corporate clients, but not for individual one-off pieces. Since we produce in batches, pausing the line to alter a single bag isn't practical and drives the cost up for everyone.
We don't have a permanent store, but we run pop-up shops across Pretoria and Johannesburg. See the list of Pop-Ups here.
Right now we only ship within South Africa. We're not able to process international orders at this time.
Yes, free delivery is included on every order, anywhere in South Africa, no minimum spend required.
Yes. As soon as your order ships, we'll email you a tracking number for The Courier Guy so you can follow it the whole way. Orders can be tracked live here once shipped: https://www.maribuleather.co.za/shipping-details/
Our laptop bags are built with padded compartments for 14" and 16" laptops. Check the individual product page for the exact fit of the bag you're looking at.
 Our product photos are taken in natural light to show the true colour as closely as possible, but screens vary, so shades can look slightly different depending on your device. If you're between two colours, our pop-up shops are a great place to see the leather in person before you order. If you do receive the wrong colour, our exchange process is simple, see our Returns & Warranty page for details.
Yes. We work with businesses on corporate gifting and bulk orders using our existing range. This is different from custom, one-off alterations, our standard bags, ordered in quantity, with no changes to the design. Get in touch to discuss your order.
We don't offer gift wrapping, but we're sometimes able to add a personalised tag with initials for special occasions like birthdays or anniversaries. This depends on our production capacity at the time, so email orders@communityleather.co.za to ask before you order and we'll let you know if we can fit it in.
Every bag comes with a 6-month warranty covering manufacturing faults, things like a zip, slider, or D-ring failing under normal use. We'll repair it and cover the return shipping. Full details are on our Returns & Warranty page.
Yes. Card payments are processed through Yoco, a secure, encrypted payment gateway, we never see or store your card details. If you pay by EFT, your banking details are only used to process your order and are never shared.

